ACTICA Warranty Policy and RMA Procedure
I. RMA Procedures
- Before returning the products to ACTICA, customers must obtain a valid RMA(Return Merchandise Authorization) number by submitting the RMA form with proof of purchase through our website or by fax. Upon ACTICA’s acceptance and approval, we will promptly provide the feedback to you within 24 hours through email notification. After a valid RMA# is issued, please return the products within 14 days.
- Please send the products with freight prepaid to ACTICA using a shipping company that can demonstrate proof of delivery such as FedEx or UPS. ACTICA does not accept responsibility for any lost shipments unless proof of delivery to ACTICA is provided.
- Products shipped back to ACTICA must be properly packaged to prevent damage in transit and a valid RMA number must be prominently displayed on the outside of your package. Otherwise, the package will be returned to you unopened.
- ACTICA will not accept any products that have been damaged as a result of accident, abuse, misuse, or any unauthorized disassemble, repair or modification.
- Upon receipt of the defective products, ACTICA will, at its discretion, either repair or replace the products within 3 business days.
If you have any further questions, please contact the RMA department at (408) 747-9109 or email to rma@acticainc.com
II. Warranty Policies
ACTICA provides lifetime limited warranty service for all of our memory sold to our customers with ACTICA’s valid invoice
Modification to or tampering with any ACTICA product shall immediately void the applicable warranty.
No product sold by ACTICA is authorized for use as critical components in life support devices or applications in which the failure or malfunction of the products would create a situation in which personal injury or death is likely to occur. ACTICA shall not be liable for the death of any person or any loss, injury or damage to persons or property by use of products used in application including, but not limited to, military or military-related equipment, traffics control equipment, disaster preventions systems and medical or medical related devices.
In no event shall ACTICA’s liability exceed the purchase price of the defective product. We shall not be liable in the event that the products or any defect therein cause any damage to or failure of other equipment. The foregoing limitation of liability shall not apply to the extent that it is illegal or unenforceable under applicable law.
ACTICA will not be liable to the purchaser or any third party for any consequential, indirect or incidental damages, including but not limited to loss of profits, loss of business investment, loss of goodwill, and/or interference with business relationships. |
